About Perry Shah

Pramodkumar “Perry” Shah

Dunkin' Dounts Franchisee

Business Development ~ Employee Retention ~ Client Relations ~ Quality Assurance

Seasoned and Accomplished franchisee with a 26 year track record of building and maintaining profitability for 16 Dunkin’ Donuts franchised locations. Extensive understanding of all internal Dunkin’ Donuts operations and procedures. Consistent history of successfully transforming under-producing franchises into thriving, profitable business centers by bolstering customer relations, employee retention and overall staff morale.

Qualifications

· Increased sales on average of 8.5% at each location over the past five years.

· Developed 16 Dunkin’ Donuts Points of Distribution.

· Built a productive wholesales business with clients such as 7-11 and WaWa grocery store chains that increased franchise revenue for a Dunkin’ Donuts location from $6,000 to $15,000 per week.

· Initiated use of web cameras that reduced internal theft to less than 2%, far below the industry average of 5-10%.

· Utilizes an internal promotion system that fosters increased employee retention and loyalty among 34 full and part time staff.

Professional Experience

DUNKIN’ DONUTS FRANCHISEE, Yardley, Pennsylvania 1990-Present

Chief Executive Officer

· Build and maintain profitability for ten Dunkin’ Donuts locations throughout greater Philadelphia.

· Ensure the utmost in customer service and product quality to build a repeat client base at all locations

· Recruit, hire, train and manage District Managers that promote profitability, customer service, and employee retention at all locations.

· Evaluate new franchise opportunities and initiate acquisitions of new locations.

· Oversee all franchise acquisitions, from initial business plan to opening of location. Create business plan, secure financing, select architects and construction crews, manage build out, hire all employees and develop and enforce all internal policies.

· Negotiate pricing and terms, and enforce all contractual agreements with lassoers and vendors.

JETS MOTOR INN, Jamaica, New York 1988-1990

Administration Manager

· Managed all daily operations for this 45-room inn with 23 full and part time employees.

· Recruited, hired, trained and supervised employees to provide the utmost in guest service.

· Coordinated and implemented all marketing activities, including AAA tour book advertisements, direct mailers, and loyalty discounts that increased business and achieved consistent 100% capacity.

DAYS INN, Way Cross, Georgia 1987-1988

General Manager

· Managed all daily operations for this 65-room inn employing roughly 20 employees.

· Ensured optimum levels of customer service among staff.

SUNSET MOTOR INN, Pine Brook, New Jersey 1985-1987

Assistant Manager

· Assisted in all daily operations, hired new employees and promoted customer relations for this 36-room motel with 10 employees.

PRAMODKUMAR “PERRY” SHAH Page Two

Education

MANTRA TECHNICAL COLLEGE, Surat Gujarat, India

Bachelor of Science: Engineering Man-Made Fabrics and Wet Processing

Additional Training

DAYS INN GENERAL MANAGER’S TRAINING, Waycross, Georgia

Courses included: Hotel Management, Managerial Economics, Market Research, Human Resource Management, and Entrepreneurial Development.

Committees

· Chairman: Dunkin’ Donuts Philadelphia Advertising Committee (1997-Present, Member since 1995)

· Member: Dunkin’ Donuts Brand National Advisory Council (1995-Present)

· Member: Dunkin’ Donuts Brand Regional Advisory Council (1995-Present)

· Member: Dunkin’ Donuts Brand Marketing Sub Committee (1996-Present)

· Co-Chair: Dunkin’ Donuts Brand Information Technology Sub Committee (1996-Present)

· Member: Dunkin’ Donuts Brand Profit and Loss Sub Committee (1996-Present)

· Member: Lower Bucks, Pennsylvania Chamber of Commerce (1997-Present)

Licenses and Certificates

· Deputy Sheriff Officer in Essex County, New Jersey.

· Police Training by New Jersey State Police Training Commission

· Homeland Security ICS (Incident Command Station) and WMD (Weapons of Mass Destruction) Training

· NYC Certificate of Fitness holder for Fire Safety Director

· NYC Certificate of Fitness holder for Fire Guard

· NYC Certificate of Fitness holder for City Main Sprinkler System

· NYC Certificate of Fitness holder for Maintenance Internal Alarm

· Recognized as Sharp Shooter by New Jersey State Police Training Commission

Awards and Credentials

· Dunkin’ Donuts Philadelphia Market Leader of the Year (2000, 2001 and 2002)

· Allied Domecq QSR Retail Excellence Award on all points of distribution (2000, 2001 and 2002)

· Awarded for Quick Response by Deputy Sheriff Division during World Trade Center Crisis.

· Deputy Sheriff’s Officer, Essex County, New Jersey (2001-Present)

· The Presidents Award for Multi-Unit Retail Excellence (2003)

Publications